McLaughlin Library - Notice history

All systems operational

McLaughlin Library - Operational

Notice history

Sep 2025

Telephone System Maintenance
Scheduled for September 18, 2025 at 1:00 AM – 3:00 AM about 2 hours
  • Planned
    September 18, 2025 at 1:00 AM
    Planned
    September 18, 2025 at 1:00 AM

    On Wednesday, September 17, 2025, from 9:00 p.m. to 11:00 p.m., Computing & Communications Services (CCS) will conduct maintenance on the campus telephone system. During this time, there may be a brief interruption in the telephone service within the library. As a result, patrons may be unable to contact the Ask Us desk over the phone. If you need to contact the library during this time, we encourage you to visit the Ask Us desk in person, or contact us over email at library@uoguelph.ca.

    For more information about this upcoming maintenance, visit the CCS System Status page for the maintenance activity.

Criterion On-Demand Scheduled Maintenance
  • Completed
    September 14, 2025 at 1:00 PM
    Completed
    September 14, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    September 13, 2025 at 10:00 AM
    In progress
    September 13, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    September 13, 2025 at 10:00 AM
    Planned
    September 13, 2025 at 10:00 AM

    Criterion On-Demand will be undergoing scheduled maintenance from Saturday, September 13th at 6:00 AM ET until Sunday, September 14th at 9:00 AM ET. The platform will be unavailable during this time. We apologize for any inconvenience.

Aug 2025

EBSCOhost Databases and eBooks Maintenance
  • Completed
    August 01, 2025 at 12:00 PM
    Completed
    August 01, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    August 01, 2025 at 10:00 AM
    In progress
    August 01, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    August 01, 2025 at 10:00 AM
    Planned
    August 01, 2025 at 10:00 AM

    Maintenance of EBSCOhost Databases and eBooks is scheduled for Friday, August 1st at 6:00 AM EDT and is expected to be completed within two hours. Access to EBSCOhost products may be unavailable for approximately 10 minutes during this time. We apologize for any inconvenience.

Jul 2025

Scholars Portal Service Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Some services provided by Scholars Portal are experiencing issues as the result of a failure in their network infrastructure. As a result, some services may occasionally display errors or load very slowly. The affected services include:

    • The Ontario Library Research Cloud

    • The University of Guelph Research Data Repositories

    Scholars Portal anticipates that the issues will continue for the next 1 - 2 days.

Emerald Insight eBooks and Journals Unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Access to electronic books and journals from Emerald Insight is currently unavailable. We are working with service providers to resolve the issue and are monitoring for updates. We apologize for any inconvenience.

PaperCut Maintenance
  • Completed
    July 08, 2025 at 2:14 PM
    Completed
    July 08, 2025 at 2:14 PM
    Maintenance has completed successfully.
  • In progress
    July 08, 2025 at 12:00 PM
    In progress
    July 08, 2025 at 12:00 PM
    Maintenance is now in progress
  • Planned
    July 08, 2025 at 12:00 PM
    Planned
    July 08, 2025 at 12:00 PM

    We are planning for a scheduled maintenance to the PaperCut public printing and photocopying system on Tuesday, July 8, 2025 from 8am - 12noon.

    During this time, public printing, public photocopying, and the PaperCut web interface will be unavailable.

    We apologize for the inconvenience.

Jul 2025 to Sep 2025

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