McLaughlin Library Status - Incident history https://uglibrary.instatus.com McLaughlin Library Tue, 14 Apr 2026 12:40:28 +0000 Scholars Portal Books Unavailable Type: Incident Duration: 4 hours and 20 minutes Affected Components: McLaughlin Library Apr 14, 12:40:28 GMT+0 - Investigating - Access to Scholars Portal Books is currently unavailable. We are continuing to investigate and will post an update as soon as possible. We apologize for any inconvenience. Apr 14, 17:00:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 20 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>12:40:28</var> GMT+0</small><br><strong>Investigating</strong> - Access to Scholars Portal Books is currently unavailable. We are continuing to investigate and will post an update as soon as possible. We apologize for any inconvenience..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>17:00:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Apr 2026 12:40:28 +0000 https://uglibrary.instatus.com/incident/cmnym0hyi00f411bem47ewuvo https://uglibrary.instatus.com/incident/cmnym0hyi00f411bem47ewuvo Course Reserves (Ares) & Omni Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: McLaughlin Library Feb 10, 14:00:00 GMT+0 - Identified - Authentication into Course Reserves (Ares) & Omni will be intermittently impacted during a scheduled maintenance window of Tuesday, Feb 10, 2026 from 9am - 10am. We apologize for the inconvenience. Feb 10, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 10, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Authentication into Course Reserves (Ares) & Omni will be intermittently impacted during a scheduled maintenance window of Tuesday, Feb 10, 2026 from 9am - 10am. We apologize for the inconvenience. .</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 10 Feb 2026 14:00:00 +0000 https://uglibrary.instatus.com/maintenance/cmlb3blvy00qv3ftpbf5gcpbp https://uglibrary.instatus.com/maintenance/cmlb3blvy00qv3ftpbf5gcpbp U of G Research Data Repository Access Issues Type: Incident Affected Components: McLaughlin Library Feb 10, 13:11:50 GMT+0 - Identified - Access to Borealis, which hosts the U of G Research Data Repositories, may be intermittent and/or reduced to Canadian IP addresses as the Borealis Team deals with increased bot traffic. This disruption may impact users' ability to deposit and access data. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>13:11:50</var> GMT+0</small><br><strong>Identified</strong> - Access to Borealis, which hosts the U of G Research Data Repositories, may be intermittent and/or reduced to Canadian IP addresses as the Borealis Team deals with increased bot traffic. This disruption may impact users' ability to deposit and access data..</p> ]]> Tue, 10 Feb 2026 13:11:50 +0000 https://uglibrary.instatus.com/incident/cmlgme6ex076ltyqoyqe3d11g https://uglibrary.instatus.com/incident/cmlgme6ex076ltyqoyqe3d11g Kanopy Videos Unavailable Type: Incident Duration: 23 hours and 41 minutes Affected Components: McLaughlin Library Feb 3, 18:56:49 GMT+0 - Monitoring - Access to the Kanopy platform has been restored. We are currently monitoring for new and ongoing issues. Feb 3, 19:06:19 GMT+0 - Resolved - This incident has been resolved. Feb 2, 19:25:48 GMT+0 - Investigating - Kanopy videos are currently unavailable. Users will be prompted to access Kanopy through your university, but after clicking Log In To UoGuelph a window will appear that does not automatically close, and the login screen remains present. We are working with our service providers to resolve the issue. We apologize for the inconvenience. Type: Incident

Duration: 23 hours and 41 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:56:49</var> GMT+0</small><br><strong>Monitoring</strong> - Access to the Kanopy platform has been restored. We are currently monitoring for new and ongoing issues..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>19:06:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:25:48</var> GMT+0</small><br><strong>Investigating</strong> - Kanopy videos are currently unavailable. Users will be prompted to access Kanopy through your university, but after clicking Log In To UoGuelph a window will appear that does not automatically close, and the login screen remains present. We are working with our service providers to resolve the issue. We apologize for the inconvenience..</p> ]]> Mon, 2 Feb 2026 19:25:48 +0000 https://uglibrary.instatus.com/incident/cml5k8acs04hqsicxpeos232j https://uglibrary.instatus.com/incident/cml5k8acs04hqsicxpeos232j Philosophy Documentation Center Articles Unavailable Type: Incident Duration: 1 day and 52 minutes Affected Components: McLaughlin Library Jan 28, 16:53:10 GMT+0 - Resolved - This incident has been resolved. Jan 27, 16:01:12 GMT+0 - Identified - Omni results for Philosophy Documentation Center articles may not load correctly or at all. To get access to Philosophy Documentation Center articles, search for the **journal name** in Omni and manually navigate to the journal volume and issue on the Philosophy Documentation Center website to access articles. We apologize for the inconvenience. We are working with our service providers on a resolution. Type: Incident

Duration: 1 day and 52 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>16:53:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>16:01:12</var> GMT+0</small><br><strong>Identified</strong> - Omni results for Philosophy Documentation Center articles may not load correctly or at all. To get access to Philosophy Documentation Center articles, search for the **journal name** in Omni and manually navigate to the journal volume and issue on the Philosophy Documentation Center website to access articles. We apologize for the inconvenience. We are working with our service providers on a resolution..</p> ]]> Tue, 27 Jan 2026 16:01:12 +0000 https://uglibrary.instatus.com/incident/cmkwsa0jo02c41jsiluswgncy https://uglibrary.instatus.com/incident/cmkwsa0jo02c41jsiluswgncy DMP Assistant unavailable Type: Incident Duration: 3 hours and 19 minutes Affected Components: McLaughlin Library Jan 19, 16:04:53 GMT+0 - Identified - The Digital Research Alliance of Canada reports that the DMP Assistant tool is offline due to infrastructure issues. Learn more about this outage on the [Digital Research Alliance website](https://status.alliancecan.ca/view%5Fincident?incident=1513). Jan 19, 19:24:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 19 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>16:04:53</var> GMT+0</small><br><strong>Identified</strong> - The Digital Research Alliance of Canada reports that the DMP Assistant tool is offline due to infrastructure issues. Learn more about this outage on the [Digital Research Alliance website](https://status.alliancecan.ca/view%5Fincident?incident=1513)..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>19:24:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 19 Jan 2026 16:04:53 +0000 https://uglibrary.instatus.com/incident/cmklcvz8c035aolceav2ugu98 https://uglibrary.instatus.com/incident/cmklcvz8c035aolceav2ugu98 Gale Academic OneFile Unavailable Type: Incident Duration: 1 day, 18 hours and 46 minutes Affected Components: McLaughlin Library Jan 14, 18:56:43 GMT+0 - Identified - Gale Academic OneFile and Gale OneFile databases are currently unavailable. Users will be shown the error message "You are not authorized for this product" or "We encountered a problem in processing your request. We apologize for the inconvenience. Please try again in a few seconds." We are working with our service providers to resolve the issue. We apologize for the inconvenience. Jan 16, 13:43:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 18 hours and 46 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>18:56:43</var> GMT+0</small><br><strong>Identified</strong> - Gale Academic OneFile and Gale OneFile databases are currently unavailable. Users will be shown the error message "You are not authorized for this product" or "We encountered a problem in processing your request. We apologize for the inconvenience. Please try again in a few seconds." We are working with our service providers to resolve the issue. We apologize for the inconvenience..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>13:43:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 14 Jan 2026 18:56:43 +0000 https://uglibrary.instatus.com/incident/cmkedtovx02h8w7d6at5e54ru https://uglibrary.instatus.com/incident/cmkedtovx02h8w7d6at5e54ru Philosophy Documentation Center Journals Unavailable Type: Incident Duration: 7 days, 2 hours and 35 minutes Affected Components: McLaughlin Library Jan 13, 18:24:33 GMT+0 - Investigating - Philosophy Documentation Center journals are currently unavailable. When attempting to access articles, users will be prompted to login with a username and password. We are currently working with our service providers to resolve the issue. We apologize for the inconvenience. Jan 13, 18:24:45 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 20, 20:59:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 days, 2 hours and 35 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>18:24:33</var> GMT+0</small><br><strong>Investigating</strong> - Philosophy Documentation Center journals are currently unavailable. When attempting to access articles, users will be prompted to login with a username and password. We are currently working with our service providers to resolve the issue. We apologize for the inconvenience..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>18:24:45</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>20:59:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 13 Jan 2026 18:24:33 +0000 https://uglibrary.instatus.com/incident/cmkcx8gw703vl13f0magwc8si https://uglibrary.instatus.com/incident/cmkcx8gw703vl13f0magwc8si Journal of the American Association for Laboratory Animal Science Access Type: Incident Duration: 16 days, 23 hours and 44 minutes Affected Components: McLaughlin Library Jan 9, 18:13:36 GMT+0 - Identified - Access to the Journal of the American Association for Laboratory Animal Science is intermittent and users may encounter the web page not loading. We are currently working with our service providers to resolve the issue. We apologize for the inconvenience. Feb 26, 17:57:55 GMT+0 - Resolved - This incident has been resolved. We apologize for the inconvenience. Type: Incident

Duration: 16 days, 23 hours and 44 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>18:13:36</var> GMT+0</small><br><strong>Identified</strong> - Access to the Journal of the American Association for Laboratory Animal Science is intermittent and users may encounter the web page not loading. We are currently working with our service providers to resolve the issue. We apologize for the inconvenience..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>17:57:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We apologize for the inconvenience..</p> ]]> Fri, 9 Jan 2026 18:13:36 +0000 https://uglibrary.instatus.com/incident/cmk772yil0asj10oynvs5kqlv https://uglibrary.instatus.com/incident/cmk772yil0asj10oynvs5kqlv Gale Databases Access Type: Incident Duration: 6 days, 17 hours and 44 minutes Affected Components: McLaughlin Library Jan 5, 20:39:59 GMT+0 - Investigating - Access to selected Gale databases, including Academic OneFile and OneFile: CPI.Q (Canadian Periodicals), is currently unavailable. We are continuing to investigate and will provide updates as soon as possible. We apologize for any inconvenience. Jan 12, 14:23:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 days, 17 hours and 44 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>20:39:59</var> GMT+0</small><br><strong>Investigating</strong> - Access to selected Gale databases, including Academic OneFile and OneFile: CPI.Q (Canadian Periodicals), is currently unavailable. We are continuing to investigate and will provide updates as soon as possible. We apologize for any inconvenience..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>14:23:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 5 Jan 2026 20:39:59 +0000 https://uglibrary.instatus.com/incident/cmk1mjtvq00kxunfblyh7dkwl https://uglibrary.instatus.com/incident/cmk1mjtvq00kxunfblyh7dkwl ProQuest Databases Access Type: Incident Duration: 2 days, 22 hours and 5 minutes Affected Components: McLaughlin Library Dec 9, 19:39:49 GMT+0 - Investigating - Users have reported errors when attempting to access ProQuest Databases. We are currently investigating and will provide updates as soon as possible. We apologize for the inconvenience. Dec 12, 17:44:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days, 22 hours and 5 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>19:39:49</var> GMT+0</small><br><strong>Investigating</strong> - Users have reported errors when attempting to access ProQuest Databases. We are currently investigating and will provide updates as soon as possible. We apologize for the inconvenience..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>17:44:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 9 Dec 2025 19:39:49 +0000 https://uglibrary.instatus.com/incident/cmiyzigik02sva6zwxrqh8b8z https://uglibrary.instatus.com/incident/cmiyzigik02sva6zwxrqh8b8z EBSCO eBooks Scheduled Maintenance Type: Maintenance Duration: 5 hours Affected Components: McLaughlin Library Dec 8, 14:00:00 GMT+0 - Identified - EBSCO eBooks will be undergoing scheduled maintenance on Monday, December 8, 2025, starting at 7:00 AM ET. Maintenance is expected to be completed in approximately five hours. During this time, users will not be able to download DRM-protected eBooks. Users will be able to read eBooks online, download chapters, and read previous checkouts offline. We apologize for any inconvenience. Dec 8, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 8, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - EBSCO eBooks will be undergoing scheduled maintenance on Monday, December 8, 2025, starting at 7:00 AM ET. Maintenance is expected to be completed in approximately five hours. During this time, users will not be able to download DRM-protected eBooks. Users will be able to read eBooks online, download chapters, and read previous checkouts offline. We apologize for any inconvenience..</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 8 Dec 2025 14:00:00 +0000 https://uglibrary.instatus.com/maintenance/cmiq56gf007w71vi44tyyhmjs https://uglibrary.instatus.com/maintenance/cmiq56gf007w71vi44tyyhmjs EBSCO eBooks Scheduled Maintenance Type: Maintenance Duration: 5 hours Affected Components: McLaughlin Library Nov 25, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 25, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 25, 12:00:00 GMT+0 - Identified - EBSCO eBooks will be undergoing scheduled maintenance on Tuesday, November 25, 2025, starting at 7:00 AM ET. Maintenance is expected to be completed in approximately five hours. During this time, users will not be able to download DRM-protected eBooks. Users will be able to read eBooks online, download chapters, and read previous checkouts offline. We apologize for any inconvenience. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - EBSCO eBooks will be undergoing scheduled maintenance on Tuesday, November 25, 2025, starting at 7:00 AM ET. Maintenance is expected to be completed in approximately five hours. During this time, users will not be able to download DRM-protected eBooks. Users will be able to read eBooks online, download chapters, and read previous checkouts offline. We apologize for any inconvenience..</p> ]]> Tue, 25 Nov 2025 12:00:00 +0000 https://uglibrary.instatus.com/maintenance/cmi50cnry006uz3xkatjdlid1 https://uglibrary.instatus.com/maintenance/cmi50cnry006uz3xkatjdlid1 Scheduled maintenance for the U of G Research Data Repositories Type: Maintenance Duration: 8 hours Affected Components: McLaughlin Library Nov 19, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 19, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 19, 14:00:00 GMT+0 - Identified - The [U of G Research Data Repositories](https://borealisdata.ca/dataverse/guelph), which are part of [Borealis](https://borealisdata.ca/), the Canadian Dataverse Repository, will be unavailable on Wednesday, November 19th, 2025, from approximately 9 am EST to 5 pm EST for a scheduled platform upgrade. Please note that content reindexing will continue after the upgrade, and you may experience some delays with search results and navigating the collections until it is completed. Direct DOI links to datasets housed in the repository will resolve during this period. Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - The [U of G Research Data Repositories](https://borealisdata.ca/dataverse/guelph), which are part of [Borealis](https://borealisdata.ca/), the Canadian Dataverse Repository, will be unavailable on Wednesday, November 19th, 2025, from approximately 9 am EST to 5 pm EST for a scheduled platform upgrade. Please note that content reindexing will continue after the upgrade, and you may experience some delays with search results and navigating the collections until it is completed. Direct DOI links to datasets housed in the repository will resolve during this period..</p> ]]> Wed, 19 Nov 2025 14:00:00 +0000 https://uglibrary.instatus.com/maintenance/cmht9b43c00ulv51v9dfoq1s0 https://uglibrary.instatus.com/maintenance/cmht9b43c00ulv51v9dfoq1s0 Library Electronic Resource Service Disruption: Taylor & Francis eBooks — download/read options unavailable Type: Incident Duration: 21 hours and 40 minutes Affected Components: McLaughlin Library Nov 12, 01:51:50 GMT+0 - Investigating - We are currently investigating this incident. Nov 11, 17:30:00 GMT+0 - Investigating - Some Taylor & Francis e-books are currently not displaying “Read Online” or “Download” buttons. Users may see only abstracts and metadata. This issue has been reported to the vendor, and we’re working with them to restore full access. We will provide updates as they become available. We apologize for the inconvenience. Nov 12, 15:09:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 hours and 40 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>01:51:50</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Some Taylor & Francis e-books are currently not displaying “Read Online” or “Download” buttons. Users may see only abstracts and metadata. This issue has been reported to the vendor, and we’re working with them to restore full access. We will provide updates as they become available. We apologize for the inconvenience..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>15:09:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 11 Nov 2025 17:30:00 +0000 https://uglibrary.instatus.com/incident/cmhvdpey502pnv3itwp2rj1v3 https://uglibrary.instatus.com/incident/cmhvdpey502pnv3itwp2rj1v3 Films On Demand Access Unavailable Type: Incident Duration: 4 hours and 38 minutes Affected Components: McLaughlin Library Oct 20, 16:28:32 GMT+0 - Investigating - Access to videos from Films On Demand is currently unavailable. We are investigating and will provide updates as soon as possible. We apologize for the inconvenience. Oct 20, 21:06:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 38 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>16:28:32</var> GMT+0</small><br><strong>Investigating</strong> - Access to videos from Films On Demand is currently unavailable. We are investigating and will provide updates as soon as possible. We apologize for the inconvenience..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>21:06:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 16:28:32 +0000 https://uglibrary.instatus.com/incident/cmgzcnvhh03fdjzg630edyeqf https://uglibrary.instatus.com/incident/cmgzcnvhh03fdjzg630edyeqf Criterion On-Demand Scheduled Maintenance Type: Maintenance Duration: 18 hours Affected Components: McLaughlin Library Oct 18, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 18, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 18, 01:00:00 GMT+0 - Identified - Criterion On-Demand will be undergoing scheduled maintenance from Friday October 17th at 9:00 PM until Saturday October 18th at 3:00 PM ET. The platform will be unavailable during this time. We apologize for any inconvenience. Type: Maintenance

Duration: 18 hours

Affected Components:

<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Criterion On-Demand will be undergoing scheduled maintenance from Friday October 17th at 9:00 PM until Saturday October 18th at 3:00 PM ET. The platform will be unavailable during this time. We apologize for any inconvenience..</p> ]]> Sat, 18 Oct 2025 01:00:00 +0000 https://uglibrary.instatus.com/maintenance/cmgv5f45r011h11g0glz10ox7 https://uglibrary.instatus.com/maintenance/cmgv5f45r011h11g0glz10ox7 Factiva Scheduled Maintenance Type: Maintenance Duration: 5 hours Affected Components: McLaughlin Library Oct 11, 16:00:00 GMT+0 - Identified - Factiva and other Dow Jones products will be undergoing scheduled maintenance on Saturday, October 11 from 12:00 PM to 5:00 PM EDT. Access will be unavailable during this time. We apologize for any inconvenience. Oct 11, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 11, 21:00:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Factiva and other Dow Jones products will be undergoing scheduled maintenance on Saturday, October 11 from 12:00 PM to 5:00 PM EDT. Access will be unavailable during this time. We apologize for any inconvenience..</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Sat, 11 Oct 2025 16:00:00 +0000 https://uglibrary.instatus.com/maintenance/cmgb4iq520b0781ljhd4momq8 https://uglibrary.instatus.com/maintenance/cmgb4iq520b0781ljhd4momq8 MathSciNet Database Search Unavailable Type: Incident Duration: 5 days, 1 hour and 23 minutes Affected Components: McLaughlin Library Oct 7, 20:41:49 GMT+0 - Resolved - This incident has been resolved. Oct 2, 19:18:49 GMT+0 - Monitoring - Users have reported errors when attempting to search and access resources from the MathSciNet database. We are currently investigating and working with service providers to resolve this issue. We apologize for the inconvenience. Type: Incident

Duration: 5 days, 1 hour and 23 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>20:41:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>19:18:49</var> GMT+0</small><br><strong>Monitoring</strong> - Users have reported errors when attempting to search and access resources from the MathSciNet database. We are currently investigating and working with service providers to resolve this issue. We apologize for the inconvenience..</p> ]]> Thu, 2 Oct 2025 19:18:49 +0000 https://uglibrary.instatus.com/incident/cmg9stiz300yrvtwras6yegzx https://uglibrary.instatus.com/incident/cmg9stiz300yrvtwras6yegzx Canada Post Strike Will Delay Some Requested Items Type: Incident Duration: 11 days, 1 hour and 41 minutes Affected Components: McLaughlin Library Sep 30, 14:54:55 GMT+0 - Monitoring - Due to the Canada Post strike, we may experience delays on receiving requested items that we have to source from libraries outside the Omni Network. Alternative shipping options will be pursued wherever possible and we will keep patrons informed if their request is delayed. We apologize for any inconvenience. Dec 9, 16:36:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 days, 1 hour and 41 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>14:54:55</var> GMT+0</small><br><strong>Monitoring</strong> - Due to the Canada Post strike, we may experience delays on receiving requested items that we have to source from libraries outside the Omni Network. Alternative shipping options will be pursued wherever possible and we will keep patrons informed if their request is delayed. We apologize for any inconvenience..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>16:36:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 30 Sep 2025 14:54:55 +0000 https://uglibrary.instatus.com/incident/cmg6oifpc07qfylbduyvoz2r6 https://uglibrary.instatus.com/incident/cmg6oifpc07qfylbduyvoz2r6 Telephone System Maintenance Type: Maintenance Duration: 2 hours Affected Components: McLaughlin Library Sep 18, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 18, 01:00:00 GMT+0 - Identified - On Wednesday, September 17, 2025, from 9:00 p.m. to 11:00 p.m., Computing & Communications Services (CCS) will conduct maintenance on the campus telephone system. During this time, there may be a brief interruption in the telephone service within the library. As a result, patrons may be unable to contact the Ask Us desk over the phone. If you need to contact the library during this time, we encourage you to visit the Ask Us desk in person, or contact us over email at [library@uoguelph.ca](mailto:library@uoguelph.ca). For more information about this upcoming maintenance, visit the [CCS System Status page for the maintenance activity](https://uoguelph.statuspage.io/incidents/ydsynx38vzh8). Sep 18, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Wednesday, September 17, 2025, from 9:00 p.m. to 11:00 p.m., Computing & Communications Services (CCS) will conduct maintenance on the campus telephone system. During this time, there may be a brief interruption in the telephone service within the library. As a result, patrons may be unable to contact the Ask Us desk over the phone. If you need to contact the library during this time, we encourage you to visit the Ask Us desk in person, or contact us over email at [library@uoguelph.ca](mailto:library@uoguelph.ca). For more information about this upcoming maintenance, visit the [CCS System Status page for the maintenance activity](https://uoguelph.statuspage.io/incidents/ydsynx38vzh8)..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 18 Sep 2025 01:00:00 +0000 https://uglibrary.instatus.com/maintenance/cmfctf5bb00y3124ffkrqd7i7 https://uglibrary.instatus.com/maintenance/cmfctf5bb00y3124ffkrqd7i7 Criterion On-Demand Scheduled Maintenance Type: Maintenance Duration: 1 day and 3 hours Affected Components: McLaughlin Library Sep 13, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 13, 10:00:00 GMT+0 - Identified - Criterion On-Demand will be undergoing scheduled maintenance from Saturday, September 13th at 6:00 AM ET until Sunday, September 14th at 9:00 AM ET. The platform will be unavailable during this time. We apologize for any inconvenience. Sep 14, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day and 3 hours

Affected Components:

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - Criterion On-Demand will be undergoing scheduled maintenance from Saturday, September 13th at 6:00 AM ET until Sunday, September 14th at 9:00 AM ET. The platform will be unavailable during this time. We apologize for any inconvenience..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 13 Sep 2025 10:00:00 +0000 https://uglibrary.instatus.com/maintenance/cmffumsty000m10bjfdgaprtw https://uglibrary.instatus.com/maintenance/cmffumsty000m10bjfdgaprtw EBSCOhost Databases and eBooks Maintenance Type: Maintenance Duration: 2 hours Affected Components: McLaughlin Library Aug 1, 10:00:00 GMT+0 - Identified - Maintenance of EBSCOhost Databases and eBooks is scheduled for Friday, August 1st at 6:00 AM EDT and is expected to be completed within two hours. Access to EBSCOhost products may be unavailable for approximately 10 minutes during this time. We apologize for any inconvenience. Aug 1, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 1, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance of EBSCOhost Databases and eBooks is scheduled for Friday, August 1st at 6:00 AM EDT and is expected to be completed within two hours. Access to EBSCOhost products may be unavailable for approximately 10 minutes during this time. We apologize for any inconvenience..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 1 Aug 2025 10:00:00 +0000 https://uglibrary.instatus.com/maintenance/cmdrl357w021911jn9umbi2kj https://uglibrary.instatus.com/maintenance/cmdrl357w021911jn9umbi2kj Scholars Portal Service Issues Type: Incident Duration: 3 days, 14 hours and 12 minutes Affected Components: McLaughlin Library Aug 1, 11:23:33 GMT+0 - Resolved - This incident has been resolved. Jul 28, 21:11:23 GMT+0 - Identified - Some services provided by Scholars Portal are experiencing issues as the result of a failure in their network infrastructure. As a result, some services may occasionally display errors or load very slowly. The affected services include: * The Ontario Library Research Cloud * The University of Guelph Research Data Repositories Scholars Portal anticipates that the issues will continue for the next 1 - 2 days. Type: Incident

Duration: 3 days, 14 hours and 12 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>11:23:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>21:11:23</var> GMT+0</small><br><strong>Identified</strong> - Some services provided by Scholars Portal are experiencing issues as the result of a failure in their network infrastructure. As a result, some services may occasionally display errors or load very slowly. The affected services include: * The Ontario Library Research Cloud * The University of Guelph Research Data Repositories Scholars Portal anticipates that the issues will continue for the next 1 - 2 days. .</p> ]]> Mon, 28 Jul 2025 21:11:23 +0000 https://uglibrary.instatus.com/incident/cmdnls2hv010hgr0k6g0pj9uu https://uglibrary.instatus.com/incident/cmdnls2hv010hgr0k6g0pj9uu Emerald Insight eBooks and Journals Unavailable Type: Incident Duration: 18 days, 23 hours and 35 minutes Affected Components: McLaughlin Library Jul 25, 15:43:08 GMT+0 - Monitoring - Access to electronic books and journals from Emerald Insight is currently unavailable. We are working with service providers to resolve the issue and are monitoring for updates. We apologize for any inconvenience. Aug 13, 15:18:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 18 days, 23 hours and 35 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>15:43:08</var> GMT+0</small><br><strong>Monitoring</strong> - Access to electronic books and journals from Emerald Insight is currently unavailable. We are working with service providers to resolve the issue and are monitoring for updates. We apologize for any inconvenience..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>15:18:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 25 Jul 2025 15:43:08 +0000 https://uglibrary.instatus.com/incident/cmdizqdh600d7w2r7k0rw6l3e https://uglibrary.instatus.com/incident/cmdizqdh600d7w2r7k0rw6l3e PaperCut Maintenance Type: Maintenance Duration: 2 hours and 14 minutes Affected Components: McLaughlin Library Jul 8, 14:14:13 GMT+0 - Completed - Maintenance has completed successfully. Jul 8, 12:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to the PaperCut public printing and photocopying system on Tuesday, July 8, 2025 from 8am - 12noon. During this time, public printing, public photocopying, and the PaperCut web interface will be unavailable. We apologize for the inconvenience. Jul 8, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours and 14 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>14:14:13</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to the PaperCut public printing and photocopying system on Tuesday, July 8, 2025 from 8am - 12noon. During this time, public printing, public photocopying, and the PaperCut web interface will be unavailable. We apologize for the inconvenience..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 8 Jul 2025 12:00:00 +0000 https://uglibrary.instatus.com/maintenance/cmcnspn9201aaq2qf2up0bzj4 https://uglibrary.instatus.com/maintenance/cmcnspn9201aaq2qf2up0bzj4 Audio Cine Films Access Type: Incident Affected Components: McLaughlin Library Jun 19, 19:43:30 GMT+0 - Investigating - Users have reported authentication errors when attempting to access content from Audio Cine Films during weekends and sometimes evenings. We are currently working with our service providers to resolve the issue. We apologize for the inconvenience. Oct 10, 17:50:28 GMT+0 - Identified - Since June 2025, users have encountered intermittent authentication errors, especially in the evenings and on weekends. This issue affects academic libraries across Canada. We are working with our consortial partners and the vendor to resolve it, and we apologize for the inconvenience. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>19:43:30</var> GMT+0</small><br><strong>Investigating</strong> - Users have reported authentication errors when attempting to access content from Audio Cine Films during weekends and sometimes evenings. We are currently working with our service providers to resolve the issue. We apologize for the inconvenience..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>17:50:28</var> GMT+0</small><br><strong>Identified</strong> - Since June 2025, users have encountered intermittent authentication errors, especially in the evenings and on weekends. This issue affects academic libraries across Canada. We are working with our consortial partners and the vendor to resolve it, and we apologize for the inconvenience..</p> ]]> Thu, 19 Jun 2025 19:43:30 +0000 https://uglibrary.instatus.com/incident/cmc3sgtb2000196eb5dcx3exr https://uglibrary.instatus.com/incident/cmc3sgtb2000196eb5dcx3exr Wiley and Sage Resources and Science Journal Unavailable Type: Incident Duration: 4 hours and 32 minutes Affected Components: McLaughlin Library Jun 17, 15:44:28 GMT+0 - Identified - Wiley and Sage electronic resources (articles, eBooks, journals) are currently unavailable. Science journal and other journals published by the American Association for the Advancement of Science are also unavailable. Users will see an Atypon error message indicating "Access denied. You tried to sign-in via a server whose hostname is not authorized on Connect." This issue has been reported and we will provide updates as they become available. We apologize for the inconvenience. Jun 17, 16:43:29 GMT+0 - Identified - This issue is also affecting access to American Physiological Society articles and American Society for Microbiology articles. We are continuing to work with our vendor to resolve this issue. Your patience is appreciated. Jun 17, 20:16:45 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 32 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>15:44:28</var> GMT+0</small><br><strong>Identified</strong> - Wiley and Sage electronic resources (articles, eBooks, journals) are currently unavailable. Science journal and other journals published by the American Association for the Advancement of Science are also unavailable. Users will see an Atypon error message indicating "Access denied. You tried to sign-in via a server whose hostname is not authorized on Connect." This issue has been reported and we will provide updates as they become available. We apologize for the inconvenience..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>16:43:29</var> GMT+0</small><br><strong>Identified</strong> - This issue is also affecting access to American Physiological Society articles and American Society for Microbiology articles. We are continuing to work with our vendor to resolve this issue. Your patience is appreciated..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>20:16:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 17 Jun 2025 15:44:28 +0000 https://uglibrary.instatus.com/incident/cmc0p1nhx001c9uwr9vbfkahp https://uglibrary.instatus.com/incident/cmc0p1nhx001c9uwr9vbfkahp Scholars Portal Resources Not Available Type: Incident Duration: 18 hours and 16 minutes Affected Components: McLaughlin Library Jun 12, 20:05:03 GMT+0 - Investigating - Scholars Portal journals, eBooks and articles are currently unavailable, and users will see an error message indicating that there is a server error. We are investigating this issue and will provide updates as soon as possible. We apologize for the inconvenience. Jun 13, 14:21:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 18 hours and 16 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:05:03</var> GMT+0</small><br><strong>Investigating</strong> - Scholars Portal journals, eBooks and articles are currently unavailable, and users will see an error message indicating that there is a server error. We are investigating this issue and will provide updates as soon as possible. We apologize for the inconvenience..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>14:21:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 20:05:03 +0000 https://uglibrary.instatus.com/incident/cmbtt5kgm000jlnngsbw2ihp3 https://uglibrary.instatus.com/incident/cmbtt5kgm000jlnngsbw2ihp3 ProQuest Journals in Omni Not Available Type: Incident Duration: 1 hour and 38 minutes Jun 4, 14:58:38 GMT+0 - Identified - ProQuest journals in Omni are not linking correctly and will lead you to a page of text error. The vendor is aware and working on a fix. ProQuest articles in Omni are linking correctly. Jun 4, 16:36:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 38 minutes

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>14:58:38</var> GMT+0</small><br><strong>Identified</strong> - ProQuest journals in Omni are not linking correctly and will lead you to a page of text error. The vendor is aware and working on a fix. ProQuest articles in Omni are linking correctly. .</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>16:36:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 4 Jun 2025 14:58:38 +0000 https://uglibrary.instatus.com/incident/cmbi2ooth0013jucam1edp9ic https://uglibrary.instatus.com/incident/cmbi2ooth0013jucam1edp9ic Irwin Books Not Available Type: Incident Duration: 2 days, 17 hours and 21 minutes Affected Components: McLaughlin Library May 2, 20:03:09 GMT+0 - Investigating - Irwin Books are currently unavailable, and users will see an error message indicating that the page cannot be reached, or the server cannot be found. We are investigating this issue and will provide updates as soon as possible. We apologize for the inconvenience. May 5, 13:24:21 GMT+0 - Resolved - This incident has been resolved. Thank you for your patience and we apologize for any inconvenience. Type: Incident

Duration: 2 days, 17 hours and 21 minutes

Affected Components:

<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>20:03:09</var> GMT+0</small><br><strong>Investigating</strong> - Irwin Books are currently unavailable, and users will see an error message indicating that the page cannot be reached, or the server cannot be found. We are investigating this issue and will provide updates as soon as possible. We apologize for the inconvenience..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>13:24:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience and we apologize for any inconvenience..</p> ]]> Fri, 2 May 2025 20:03:09 +0000 https://uglibrary.instatus.com/incident/cma7813no001rbfuopd7r4xm8 https://uglibrary.instatus.com/incident/cma7813no001rbfuopd7r4xm8 Some Springer E-Books Not Available Type: Incident Duration: 22 hours and 28 minutes Affected Components: McLaughlin Library May 5, 19:23:29 GMT+0 - Resolved - This incident has been resolved. Apr 3, 20:55:47 GMT+0 - Identified - Some Springer e-books are not available and users will see a "Log In Via An Institution" option instead of being able to download a PDF or being able to read the full-text in the browser. We are continuing to investigate this issue and will provide updates as soon as possible. We apologize for the inconvenience. Type: Incident

Duration: 22 hours and 28 minutes

Affected Components:

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>19:23:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>20:55:47</var> GMT+0</small><br><strong>Identified</strong> - Some Springer e-books are not available and users will see a "Log In Via An Institution" option instead of being able to download a PDF or being able to read the full-text in the browser. We are continuing to investigate this issue and will provide updates as soon as possible. We apologize for the inconvenience..</p> ]]> Thu, 3 Apr 2025 20:55:47 +0000 https://uglibrary.instatus.com/incident/cm91u56nq0008wey1hoyw72vn https://uglibrary.instatus.com/incident/cm91u56nq0008wey1hoyw72vn Sage eBooks, Cases, Research Methods and Videos Not Available Type: Incident Duration: 5 hours and 31 minutes Affected Components: McLaughlin Library Apr 2, 13:48:44 GMT+0 - Investigating - Sage Knowledge e-Books, Sage Business Cases, Sage Research Methods and Sage Videos are currently not available. Users will see a 431 error message or the error message "The requested URL was rejected. Please consult with your administrator" when trying to access these Sage resources. Sage journals and articles are not affected and continue to be available. We are investigating this issue and will provide updates as soon as possible. We apologize for the inconvenience. Apr 2, 19:19:41 GMT+0 - Resolved - This incident has been resolved. We apologize for the inconvenience. Type: Incident

Duration: 5 hours and 31 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>13:48:44</var> GMT+0</small><br><strong>Investigating</strong> - Sage Knowledge e-Books, Sage Business Cases, Sage Research Methods and Sage Videos are currently not available. Users will see a 431 error message or the error message "The requested URL was rejected. Please consult with your administrator" when trying to access these Sage resources. Sage journals and articles are not affected and continue to be available. We are investigating this issue and will provide updates as soon as possible. We apologize for the inconvenience..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>19:19:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We apologize for the inconvenience..</p> ]]> Wed, 2 Apr 2025 13:48:44 +0000 https://uglibrary.instatus.com/incident/cm8zzg4zu0018oxukqmd2kiad https://uglibrary.instatus.com/incident/cm8zzg4zu0018oxukqmd2kiad Gale E-books and Journals Not Available Type: Incident Duration: 23 hours and 40 minutes Affected Components: McLaughlin Library Mar 25, 12:26:31 GMT+0 - Resolved - This incident has been resolved. Mar 24, 12:46:16 GMT+0 - Investigating - Gale e-books, journals, and databases are currently not available. Users will see a 404 error message when trying to access Gale resources. We are continuing to investigate and will provide updates as soon as possible. We apologize for the inconvenience. Type: Incident

Duration: 23 hours and 40 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>12:26:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>12:46:16</var> GMT+0</small><br><strong>Investigating</strong> - Gale e-books, journals, and databases are currently not available. Users will see a 404 error message when trying to access Gale resources. We are continuing to investigate and will provide updates as soon as possible. We apologize for the inconvenience..</p> ]]> Mon, 24 Mar 2025 12:46:16 +0000 https://uglibrary.instatus.com/incident/cm8n2955f008iyw8c2gy8h7hk https://uglibrary.instatus.com/incident/cm8n2955f008iyw8c2gy8h7hk Scholars Portal Books and Journals Not Available Type: Incident Duration: 23 hours and 15 minutes Affected Components: McLaughlin Library Mar 10, 17:52:57 GMT+0 - Identified - Access to titles from Scholars Portal Books and Scholars Portal Journals is currently unavailable. Users will see an error message, "403 Forbidden. Request forbidden by administrative rules." We are continuing to investigate and will provide updates as soon as possible. We apologize for the inconvenience. Mar 11, 17:07:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 hours and 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>17:52:57</var> GMT+0</small><br><strong>Identified</strong> - Access to titles from Scholars Portal Books and Scholars Portal Journals is currently unavailable. Users will see an error message, "403 Forbidden. Request forbidden by administrative rules." We are continuing to investigate and will provide updates as soon as possible. We apologize for the inconvenience..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>17:07:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 10 Mar 2025 17:52:57 +0000 https://uglibrary.instatus.com/incident/cm83d1m42004mcch8dfan9slx https://uglibrary.instatus.com/incident/cm83d1m42004mcch8dfan9slx University Closed Type: Maintenance Duration: 17 hours and 59 minutes Affected Components: McLaughlin Library Feb 13, 11:00:00 GMT+0 - Identified - The University is closed due to inclement weather. [University Closed Due to Heavy Snowfall - U of G News](https://news.uoguelph.ca/2025/02/university-closed-due-to-snow/) Feb 14, 04:59:00 GMT+0 - Completed - Maintenance has completed successfully Feb 13, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 17 hours and 59 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - The University is closed due to inclement weather. [University Closed Due to Heavy Snowfall - U of G News](https://news.uoguelph.ca/2025/02/university-closed-due-to-snow/).</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>04:59:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 13 Feb 2025 11:00:00 +0000 https://uglibrary.instatus.com/maintenance/cm737ysc4007rcmfgm56plegy https://uglibrary.instatus.com/maintenance/cm737ysc4007rcmfgm56plegy U of G Research Data Repositories Scheduled Maintenance Type: Maintenance Duration: 8 hours Affected Components: McLaughlin Library Jan 27, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 27, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 27, 14:00:00 GMT+0 - Identified - The [U of G Research Data Repositories](https://borealisdata.ca/dataverse/guelph), which are part of [Borealis](https://borealisdata.ca/), will be unavailable on Monday, January 27th, 2025, from approximately 9 am EST to 5 pm EST for a scheduled platform upgrade. Please note that following the maintenance activity you may experience some delays with search results and navigating the collections until the content can be reindexed. Direct DOI links to datasets housed in the repository will continue to work during this period. Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - The [U of G Research Data Repositories](https://borealisdata.ca/dataverse/guelph), which are part of [Borealis](https://borealisdata.ca/), will be unavailable on Monday, January 27th, 2025, from approximately 9 am EST to 5 pm EST for a scheduled platform upgrade. Please note that following the maintenance activity you may experience some delays with search results and navigating the collections until the content can be reindexed. Direct DOI links to datasets housed in the repository will continue to work during this period..</p> ]]> Mon, 27 Jan 2025 14:00:00 +0000 https://uglibrary.instatus.com/maintenance/cm6asyo54002py11ho6ir56d8 https://uglibrary.instatus.com/maintenance/cm6asyo54002py11ho6ir56d8 DMP Assistant Planned Maintenance Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: McLaughlin Library Jan 22, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 22, 16:00:00 GMT+0 - Identified - Please note that the [DMP Assistant](https://dmp-pgd.ca/) tool will be unavailable for maintenance on January 23 between the hours of 11 a.m. until 12:30 p.m. For more information, visit the [Digital Research Alliance of Canada website.](https://status.alliancecan.ca/view%5Fincident?incident=1264) Jan 22, 17:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please note that the [DMP Assistant](https://dmp-pgd.ca/) tool will be unavailable for maintenance on January 23 between the hours of 11 a.m. until 12:30 p.m. For more information, visit the [Digital Research Alliance of Canada website.](https://status.alliancecan.ca/view%5Fincident?incident=1264).</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 22 Jan 2025 16:00:00 +0000 https://uglibrary.instatus.com/maintenance/cm651n0ka02bqw9lnsage77m7 https://uglibrary.instatus.com/maintenance/cm651n0ka02bqw9lnsage77m7 Papercut Upgrade Type: Maintenance Duration: 56 minutes Affected Components: McLaughlin Library Dec 16, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 16, 13:00:00 GMT+0 - Identified - The Papercut public printing/copying system will be unavailable on Monday December 16, 2024 between the hours of 8:00 am and 9:00 am for planned maintenance. We apologize for the inconvenience this may cause. Dec 16, 13:56:29 GMT+0 - Completed - This planned maintenance has been completed and Papercut is now available. Type: Maintenance

Duration: 56 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Papercut public printing/copying system will be unavailable on Monday December 16, 2024 between the hours of 8:00 am and 9:00 am for planned maintenance. We apologize for the inconvenience this may cause..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>13:56:29</var> GMT+0</small><br><strong>Completed</strong> - This planned maintenance has been completed and Papercut is now available..</p> ]]> Mon, 16 Dec 2024 13:00:00 +0000 https://uglibrary.instatus.com/maintenance/cm4n5f30m0003hp8nt7scmuui https://uglibrary.instatus.com/maintenance/cm4n5f30m0003hp8nt7scmuui Borealis System Maintenance Type: Maintenance Duration: 2 hours Affected Components: McLaughlin Library Oct 29, 02:00:00 GMT+0 - Identified - There will be an outage of the [Borealis, A Canadian Dataverse Repository](https://borealisdata.ca/dataverse/dv) service, which hosts the [U of G Research Data Repositories](https://borealisdata.ca/dataverse/guelph), October 28, 10:00 p.m. ET - October 29, 12:00 a.m ET for a server upgrade. Oct 29, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 29, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - There will be an outage of the [Borealis, A Canadian Dataverse Repository](https://borealisdata.ca/dataverse/dv) service, which hosts the [U of G Research Data Repositories](https://borealisdata.ca/dataverse/guelph), October 28, 10:00 p.m. ET - October 29, 12:00 a.m ET for a server upgrade..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 29 Oct 2024 02:00:00 +0000 https://uglibrary.instatus.com/maintenance/cm2tch6fn00237ljhh4iiqsew https://uglibrary.instatus.com/maintenance/cm2tch6fn00237ljhh4iiqsew Ares System Maintenance Type: Maintenance Duration: 2 hours Affected Components: McLaughlin Library Oct 15, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 15, 12:00:00 GMT+0 - Identified - The Ares Course Reserve system will be unavailable from approximately 8:00 am until 10:00 am on Tuesday October 15th, due to a scheduled upgrade. Links to Ares from CourseLink will not work during this downtime. We apologize for any inconvenience caused. Oct 15, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Ares Course Reserve system will be unavailable from approximately 8:00 am until 10:00 am on Tuesday October 15th, due to a scheduled upgrade. Links to Ares from CourseLink will not work during this downtime. We apologize for any inconvenience caused..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 15 Oct 2024 12:00:00 +0000 https://uglibrary.instatus.com/maintenance/cm20jihvr001ywnomn0di87ap https://uglibrary.instatus.com/maintenance/cm20jihvr001ywnomn0di87ap Fulcrum Platform Maintenance Type: Maintenance Duration: 8 hours Affected Components: McLaughlin Library Oct 12, 12:00:00 GMT+0 - Identified - Beginning at 8 AM EST on Saturday, October 12, the Fulcrum platform will be unavailable while scheduled maintenance takes place. The outage is expected to last until approximately 4 PM EST, but if services are found to be available sooner, it is OK to use them. The outage will affect the following collections hosted on Fulcrum: ACLS Humanities Ebook (HEB) University of Michigan Ebook Collection (UMPEBC) Oct 12, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 12, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - Beginning at 8 AM EST on Saturday, October 12, the Fulcrum platform will be unavailable while scheduled maintenance takes place. The outage is expected to last until approximately 4 PM EST, but if services are found to be available sooner, it is OK to use them. The outage will affect the following collections hosted on Fulcrum: ACLS Humanities Ebook (HEB) University of Michigan Ebook Collection (UMPEBC).</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 12 Oct 2024 12:00:00 +0000 https://uglibrary.instatus.com/maintenance/cm23cc44y0001vjumpv15tvh1 https://uglibrary.instatus.com/maintenance/cm23cc44y0001vjumpv15tvh1 Taylor & Francis Online Site Maintenance Type: Maintenance Duration: 18 hours Affected Components: McLaughlin Library Oct 9, 04:00:00 GMT+0 - Identified - Please be advised that on **Wednesday 9 October 12:00 AM - 6:00 PM EDT** some site updates will be implemented on Taylor & Francis Online. Users will still be able to search, browse and read articles, however registration, purchasing, activation of tokens, eprints and other features will be unavailable during this scheduled work. We apologize in advance for any inconvenience this may cause. Oct 9, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 9, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 18 hours

Affected Components:

<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that on **Wednesday 9 October 12:00 AM - 6:00 PM EDT** some site updates will be implemented on Taylor & Francis Online. Users will still be able to search, browse and read articles, however registration, purchasing, activation of tokens, eprints and other features will be unavailable during this scheduled work. We apologize in advance for any inconvenience this may cause..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 9 Oct 2024 04:00:00 +0000 https://uglibrary.instatus.com/maintenance/cm1z72d73001q3yh0b6e9wmoy https://uglibrary.instatus.com/maintenance/cm1z72d73001q3yh0b6e9wmoy Factiva Planned Maintenance Type: Maintenance Duration: 5 hours Affected Components: McLaughlin Library Oct 5, 16:00:00 GMT+0 - Identified - Access to Factiva will be unavailable due to planned maintenance. We appreciate your patience during the scheduled maintenance window. Oct 5, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 5, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Access to Factiva will be unavailable due to planned maintenance. We appreciate your patience during the scheduled maintenance window..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 5 Oct 2024 16:00:00 +0000 https://uglibrary.instatus.com/maintenance/cm1p63vid00312mlczxez5mbw https://uglibrary.instatus.com/maintenance/cm1p63vid00312mlczxez5mbw Orlando: Women's Writing in the British Isles from the Beginnings to the Present Maintenance Type: Maintenance Duration: 23 hours and 38 minutes Affected Components: McLaughlin Library Jun 11, 13:18:22 GMT+0 - Completed - Maintenance has completed successfully. Jun 10, 13:40:00 GMT+0 - Identified - The platform hosting Orlando: Women's Writing in the British Isles from the Beginnings to the Present is currently unavailable due to essential maintenance work. We apologize for any inconvenience. Type: Maintenance

Duration: 23 hours and 38 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>13:18:22</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>13:40:00</var> GMT+0</small><br><strong>Identified</strong> - The platform hosting Orlando: Women's Writing in the British Isles from the Beginnings to the Present is currently unavailable due to essential maintenance work. We apologize for any inconvenience..</p> ]]> Mon, 10 Jun 2024 13:40:00 +0000 https://uglibrary.instatus.com/maintenance/clx90r1jr19907biodpc386gbq https://uglibrary.instatus.com/maintenance/clx90r1jr19907biodpc386gbq U of G Research Data Repositories Scheduled Maintenance Type: Maintenance Duration: 8 hours Affected Components: McLaughlin Library May 23, 13:00:00 GMT+0 - Identified - The U of G Research Data Repositories, which are part of Borealis, the Canadian Dataverse Repository will be unavailable on Thursday, May 23rd, 2024, from 9 am EST to 5 pm EST for a scheduled platform upgrade. Please note that content reindexing will continue after the upgrade, and you may experience some delays with search results and navigating the collections until it is completed. Note that direct DOI links to datasets housed in the repository will resolve during this period. May 23, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully May 23, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - The U of G Research Data Repositories, which are part of Borealis, the Canadian Dataverse Repository will be unavailable on Thursday, May 23rd, 2024, from 9 am EST to 5 pm EST for a scheduled platform upgrade. Please note that content reindexing will continue after the upgrade, and you may experience some delays with search results and navigating the collections until it is completed. Note that direct DOI links to datasets housed in the repository will resolve during this period..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 23 May 2024 13:00:00 +0000 https://uglibrary.instatus.com/maintenance/clw6ns7bm12305beoew1xnv692 https://uglibrary.instatus.com/maintenance/clw6ns7bm12305beoew1xnv692 Library Systems Maintenance Type: Maintenance Duration: 2 hours and 44 minutes Affected Components: McLaughlin Library Apr 30, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 30, 11:00:00 GMT+0 - Identified - The Library is planning a server migration for Tuesday April 30th 2024 from 7:00 am until 9:00am. During this maintenance window, there will be brief outages during several Library systems, including: Ares * Loan reserve status won't display in Ares * Ares faculty features will be unavailable: * Ares to CourseLink Import * Citation emails * Ares reading lists won't display in CourseLink Omni * “Permitted uses” information will not show within Alma * Report an Issue will be unavailable Off-campus access to electronic resources * The email / password authentication option will be unavailable (used by alumni and OMAFRA users) * Alumni JSTOR access will be unavailable We apologize for the inconvenience. Apr 30, 13:43:58 GMT+0 - Completed - This maintenance activity has been completed. Type: Maintenance

Duration: 2 hours and 44 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Library is planning a server migration for Tuesday April 30th 2024 from 7:00 am until 9:00am. During this maintenance window, there will be brief outages during several Library systems, including: Ares * Loan reserve status won't display in Ares * Ares faculty features will be unavailable: * Ares to CourseLink Import * Citation emails * Ares reading lists won't display in CourseLink Omni * “Permitted uses” information will not show within Alma * Report an Issue will be unavailable Off-campus access to electronic resources * The email / password authentication option will be unavailable (used by alumni and OMAFRA users) * Alumni JSTOR access will be unavailable We apologize for the inconvenience..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>13:43:58</var> GMT+0</small><br><strong>Completed</strong> - This maintenance activity has been completed..</p> ]]> Tue, 30 Apr 2024 11:00:00 +0000 https://uglibrary.instatus.com/maintenance/clve3wmhg1111bdn5y957740y https://uglibrary.instatus.com/maintenance/clve3wmhg1111bdn5y957740y Papercut Maintenance Type: Maintenance Affected Components: McLaughlin Library Apr 24, 12:00:00 GMT+0 - Completed - The public printing and photocopying system, Papercut, will be down for scheduled maintenance starting at 8:00 am on Wednesday April 24, 2024. Type: Maintenance

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - The public printing and photocopying system, Papercut, will be down for scheduled maintenance starting at 8:00 am on Wednesday April 24, 2024..</p> ]]> Wed, 24 Apr 2024 12:00:00 +0000 https://uglibrary.instatus.com/maintenance/clvdu8hhj45218bgn2ibj3vqhj https://uglibrary.instatus.com/maintenance/clvdu8hhj45218bgn2ibj3vqhj Lippincott Journals Scheduled Maintenance Type: Maintenance Duration: 45 minutes Affected Components: McLaughlin Library Apr 19, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 19, 01:30:00 GMT+0 - Identified - Journals hosted on Lippincott websites, including American Heart Association and American Academy of Neurology, will be unavailable for approximately 45 minutes starting Thursday April 18th at 9:30 PM EDT due to scheduled maintenance. Apr 19, 02:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 45 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - Journals hosted on Lippincott websites, including American Heart Association and American Academy of Neurology, will be unavailable for approximately 45 minutes starting Thursday April 18th at 9:30 PM EDT due to scheduled maintenance..</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>02:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 19 Apr 2024 01:30:00 +0000 https://uglibrary.instatus.com/maintenance/clv3tndmb305662buohz2v2h9xg https://uglibrary.instatus.com/maintenance/clv3tndmb305662buohz2v2h9xg EBSCO Databases Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: McLaughlin Library Mar 13, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 13, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 13, 11:00:00 GMT+0 - Identified - EBSCO will be performing maintenance to the personalization database on Wednesday, March 13 from 7:00 am to 8:00 am EDT (11:00 am - 12:00 pm UTC). During this time, users will be able to access EBSCO interfaces using personal user authentication, however, they will be logged in as institutional users. In addition, the following features may be unavailable during the maintenance window: Classic user interfaces (EBSCOhost, EBSCO Discovery Service, etc.) \-Folders/Custom Folders \-Search and journal alerts \-Saved searches \-Saved persistent links \-eBook checkouts and holds \-Saved preferences New user interfaces/EBSCO Mobile app (New EBSCO Discovery Service, New EBSCOhost, Explora) \-Projects (including Add to project feature) \-Saved articles (including the ability to save articles to the Dashboard) \-Saved searches \-eBook checkouts and holds \-Liked items We apologize for any inconvenience this required maintenance may cause. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - EBSCO will be performing maintenance to the personalization database on Wednesday, March 13 from 7:00 am to 8:00 am EDT (11:00 am - 12:00 pm UTC). During this time, users will be able to access EBSCO interfaces using personal user authentication, however, they will be logged in as institutional users. In addition, the following features may be unavailable during the maintenance window: Classic user interfaces (EBSCOhost, EBSCO Discovery Service, etc.) \-Folders/Custom Folders \-Search and journal alerts \-Saved searches \-Saved persistent links \-eBook checkouts and holds \-Saved preferences New user interfaces/EBSCO Mobile app (New EBSCO Discovery Service, New EBSCOhost, Explora) \-Projects (including Add to project feature) \-Saved articles (including the ability to save articles to the Dashboard) \-Saved searches \-eBook checkouts and holds \-Liked items We apologize for any inconvenience this required maintenance may cause. .</p> ]]> Wed, 13 Mar 2024 11:00:00 +0000 https://uglibrary.instatus.com/maintenance/cltg42cta44984bbosle8dsh1x https://uglibrary.instatus.com/maintenance/cltg42cta44984bbosle8dsh1x