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  <title>McLaughlin Library Status - Incident history</title>
  <updated>2026-07-24T20:45:56.574+00:00</updated>
  <author>
    <name>McLaughlin Library</name>
  </author>
  
<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmrzeto6i02hd1arufzutc76j</id>
  <published>2026-07-24T20:45:56.574+00:00</published>
  <updated>2026-07-24T20:45:56.574+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmrzeto6i02hd1arufzutc76j"/>
  <title>Royal Society of Chemistry Journals Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>20:45:56</var> GMT+0</small><br /><strong>Identified</strong> -
  Royal Society of Chemistry journals are currently unavailable for University of Guelph users, except for Open Access articles. Users will be unable to read full-text of articles that are not Open Access. Additionally, some links are leading to an endless loop of security verification screens or errors indicating &quot;the page you&#039;re looking for cannot be found.&quot;

We are working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience..</p>
<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>13:50:29</var> GMT+0</small><br /><strong>Identified</strong> -
  We are continuing to work on a fix for this incident. As a workaround, users can access content on the RSC platform by following these steps:

1\. Select **Sign in via your Institution**.

2\. On the next page, select **Access through your institution**

3\. In the search box enter **University of Guelph**. Select **Next**.

4\. On the next page enter your **University of Guelph login credentials**.

5\. Users will be brought back to the Access through your institution page, however will see **UNIVERSITY OF GUELPH** on the screen. This indicates that login was successful.

6\. Access content on the RSC platform through search or browsing.

Once there is a permanent fix to this issue that does not require a workaround we will provide an update..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmrzenjx402k21aqd56veel24</id>
  <published>2026-07-24T20:41:11.091+00:00</published>
  <updated>2026-07-24T20:41:11.091+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmrzenjx402k21aqd56veel24"/>
  <title>American Chemical Society Journals and eBooks Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 days, 16 hours and 56 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>20:41:11</var> GMT+0</small><br /><strong>Identified</strong> -
  American Chemical Society journals and eBooks are currently unavailable for University of Guelph users, except for Open Access articles and chapters. We are working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience..</p>
<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>13:37:08</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmroxtvto0bqt1flkqeffowv1</id>
  <published>2026-07-17T12:52:22.688+00:00</published>
  <updated>2026-07-17T12:52:22.688+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmroxtvto0bqt1flkqeffowv1"/>
  <title>Electronic resource access unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 38 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>12:52:22</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating an issue that is preventing users from accessing electronic resources through Omni. .</p>
<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>13:30:14</var> GMT+0</small><br /><strong>Resolved</strong> -
  We have implemented a fix for this issue and access to electronic resources has been restored. .</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmq825rwg00bjqou5747fxf0x</id>
  <published>2026-06-29T02:00:00.000+00:00</published>
  <updated>2026-06-30T15:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmq825rwg00bjqou5747fxf0x"/>
  <title>Scholars Portal Services Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 day and 13 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>12:41:48</var> GMT+0</small><br /><strong>Identified</strong> -
  Due to an upcoming planned power shutdown at the University of Toronto, ALL Scholars Portal and Borealis services and websites will be temporarily unavailable from **Sunday, June 28 at 10 p.m. EDT until Tuesday, June 30 at 11 a.m**. **EDT**.

We apologize for any inconvenience..</p>
<p><small>Jun <var data-var='date'> 29</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmqs8r9rr02h52ilne9sdpsf9</id>
  <published>2026-06-26T12:00:00.000+00:00</published>
  <updated>2026-06-26T13:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmqs8r9rr02h52ilne9sdpsf9"/>
  <title>Omni Scheduled Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 day, 21 hours and 18 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>15:41:53</var> GMT+0</small><br /><strong>Identified</strong> -
  Omni login may be intermittently unavailable for scheduled maintenance during a 1 hour period beginning at 8:00 a.m. on June 26, 2026 and ending at 9:00 a.m. on June 26, 2026.

We apologize for any inconvenience that this may cause and thank you for your patience..</p>
<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>15:41:54</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmqfethmu07mu2ik7ds9yxyyj</id>
  <published>2026-06-15T16:10:33.795+00:00</published>
  <updated>2026-06-15T16:10:33.795+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmqfethmu07mu2ik7ds9yxyyj"/>
  <title>Kanopy Streaming Video Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 day, 22 hours and 48 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>16:10:33</var> GMT+0</small><br /><strong>Investigating</strong> -
  Access to the Kanopy streaming video platform is currently unavailable for University of Guelph users. We are continuing to investigate and will provide updates as soon as possible. We apologize for any inconvenience..</p>
<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>16:52:56</var> GMT+0</small><br /><strong>Identified</strong> -
  We are continuing to work on a fix for this incident..</p>
<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>14:58:20</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmp2l05l401gapk7ojom80jh1</id>
  <published>2026-06-09T04:00:00.000+00:00</published>
  <updated>2026-06-11T12:37:17.306+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmp2l05l401gapk7ojom80jh1"/>
  <title>Atrium Institutional Repository Software Upgrade</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 days, 8 hours and 37 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>12:37:17</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>
<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Please be advised that the Atrium Institutional Repository will undergo a scheduled software upgrade Tuesday, June 9 to Thursday, June 11, 2026\. 

During this time, a content freezewill be in effect, and **we ask that users do not log in, create new submissions, or update existing submissions**; however, users will still be able to browse, view, and download existing content. 

Thank you for your patience as we complete this upgrade. .</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmpwzncsy00mgpg6a81koih51</id>
  <published>2026-06-02T18:46:05.532+00:00</published>
  <updated>2026-06-02T18:46:05.532+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmpwzncsy00mgpg6a81koih51"/>
  <title>Gale Journals and Databases Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 18 hours and 36 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>18:46:05</var> GMT+0</small><br /><strong>Investigating</strong> -
  All Gale journals and databases are currently unavailable. Users will receive a 503 error, Service Temporarily Unavailable.

We are working to resolve the issue and apologize for the inconvenience..</p>
<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>13:21:43</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved. We apologize for the inconvenience..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmp2k9n7j02ncpiabfyw45ijs</id>
  <published>2026-05-25T13:00:00.000+00:00</published>
  <updated>2026-05-25T13:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmp2k9n7j02ncpiabfyw45ijs"/>
  <title>U of G Research Data Repository Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 8 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  The [U of G Research Data Repositories](https://borealisdata.ca/dataverse/guelph), which are part of [Borealis](https://borealisdata.ca/), the Canadian Dataverse Repository will be unavailable on Monday, May 25th, 2025, from approximately 9 am to 5 pm EDT for a scheduled systems upgrade. Please note that content reindexing will continue after the upgrade, and you may experience some delays with search results, accessing datasets using their digital object identifiers (DOIs), and navigating the collections until it is completed..</p>
<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmp16seg602csi4a7rqhiutux</id>
  <published>2026-05-11T12:37:17.289+00:00</published>
  <updated>2026-05-11T12:37:17.289+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmp16seg602csi4a7rqhiutux"/>
  <title>Taylor &amp; Francis eBooks Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 days and 2 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>12:37:17</var> GMT+0</small><br /><strong>Identified</strong> -
  Access to Taylor &amp; Francis eBooks is currently unavailable. Users will experience a 502 Error when attempting to access eBooks.

We are working to resolve the issue and apologize for any inconvenience..</p>
<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>12:39:17</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmohm9e9u03q5x6zdwr40nft7</id>
  <published>2026-05-02T17:00:00.000+00:00</published>
  <updated>2026-05-02T17:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmohm9e9u03q5x6zdwr40nft7"/>
  <title>Borealis performance disruption</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 3 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Please be advised that the storage software for Borealis, which hosts the U of G Research Data Repositories, will be upgraded on May 2nd from 1:00 pm to 4:00pm EDT.

During this maintenance window, the performance and availability of Borealis for data deposit, browsing, and download may be reduced.

Thank you for your patience.We are planning for a scheduled maintenance during that time..</p>
<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmnym0hyi00f411bem47ewuvo</id>
  <published>2026-04-14T12:40:28.061+00:00</published>
  <updated>2026-04-14T12:40:28.061+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmnym0hyi00f411bem47ewuvo"/>
  <title>Scholars Portal Books Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 4 hours and 20 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>12:40:28</var> GMT+0</small><br /><strong>Investigating</strong> -
  Access to Scholars Portal Books is currently unavailable. We are continuing to investigate and will post an update as soon as possible. We apologize for any inconvenience..</p>
<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>17:00:47</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmlb3blvy00qv3ftpbf5gcpbp</id>
  <published>2026-02-10T14:00:00.000+00:00</published>
  <updated>2026-02-10T14:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmlb3blvy00qv3ftpbf5gcpbp"/>
  <title>Course Reserves (Ares) &amp; Omni Scheduled Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Authentication into Course Reserves (Ares) &amp; Omni will be intermittently impacted during a scheduled maintenance window of Tuesday, Feb 10, 2026 from 9am - 10am.

We apologize for the inconvenience. .</p>
<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmlgme6ex076ltyqoyqe3d11g</id>
  <published>2026-02-10T13:11:50.886+00:00</published>
  <updated>2026-02-10T13:11:50.886+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmlgme6ex076ltyqoyqe3d11g"/>
  <title>U of G Research Data Repository Access Issues</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 23 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>13:11:50</var> GMT+0</small><br /><strong>Identified</strong> -
  Access to Borealis, which hosts the U of G Research Data Repositories, may be intermittent and/or reduced to Canadian IP addresses as the Borealis Team deals with increased bot traffic. This disruption may impact users&#039; ability to deposit and access data..</p>
<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>12:11:42</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Borealis team has taken steps to mitigate the impact of the increased traffic, and will continue to monitor and respond to future events. .</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cml5k8acs04hqsicxpeos232j</id>
  <published>2026-02-02T19:25:48.852+00:00</published>
  <updated>2026-02-03T18:56:49.533+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cml5k8acs04hqsicxpeos232j"/>
  <title>Kanopy Videos Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 23 hours and 41 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:56:49</var> GMT+0</small><br /><strong>Monitoring</strong> -
  Access to the Kanopy platform has been restored. We are currently monitoring for new and ongoing issues..</p>
<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>19:06:19</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:25:48</var> GMT+0</small><br /><strong>Investigating</strong> -
  Kanopy videos are currently unavailable. Users will be prompted to access Kanopy through your university, but after clicking Log In To UoGuelph a window will appear that does not automatically close, and the login screen remains present.

We are working with our service providers to resolve the issue. We apologize for the inconvenience..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmkwsa0jo02c41jsiluswgncy</id>
  <published>2026-01-27T16:01:12.199+00:00</published>
  <updated>2026-01-28T16:53:10.368+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmkwsa0jo02c41jsiluswgncy"/>
  <title>Philosophy Documentation Center Articles Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 day and 52 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>16:53:10</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>16:01:12</var> GMT+0</small><br /><strong>Identified</strong> -
  Omni results for Philosophy Documentation Center articles may not load correctly or at all. 

To get access to Philosophy Documentation Center articles, search for the **journal name** in Omni and manually navigate to the journal volume and issue on the Philosophy Documentation Center website to access articles.

We apologize for the inconvenience. We are working with our service providers on a resolution..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmklcvz8c035aolceav2ugu98</id>
  <published>2026-01-19T16:04:53.778+00:00</published>
  <updated>2026-01-19T16:04:53.778+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmklcvz8c035aolceav2ugu98"/>
  <title>DMP Assistant unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 3 hours and 19 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>16:04:53</var> GMT+0</small><br /><strong>Identified</strong> -
  The Digital Research Alliance of Canada reports that the DMP Assistant tool is offline due to infrastructure issues. Learn more about this outage on the [Digital Research Alliance website](https://status.alliancecan.ca/view%5Fincident?incident=1513)..</p>
<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>19:24:19</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmkedtovx02h8w7d6at5e54ru</id>
  <published>2026-01-14T18:56:43.334+00:00</published>
  <updated>2026-01-14T18:56:43.334+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmkedtovx02h8w7d6at5e54ru"/>
  <title>Gale Academic OneFile Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 day, 18 hours and 46 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>18:56:43</var> GMT+0</small><br /><strong>Identified</strong> -
  Gale Academic OneFile and Gale OneFile databases are currently unavailable. Users will be shown the error message &quot;You are not authorized for this product&quot; or &quot;We encountered a problem in processing your request. We apologize for the inconvenience. Please try again in a few seconds.&quot;

We are working with our service providers to resolve the issue. We apologize for the inconvenience..</p>
<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>13:43:09</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmkcx8gw703vl13f0magwc8si</id>
  <published>2026-01-13T18:24:33.543+00:00</published>
  <updated>2026-01-13T18:24:33.543+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmkcx8gw703vl13f0magwc8si"/>
  <title>Philosophy Documentation Center Journals Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 7 days, 2 hours and 35 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>18:24:33</var> GMT+0</small><br /><strong>Investigating</strong> -
  Philosophy Documentation Center journals are currently unavailable. When attempting to access articles, users will be prompted to login with a username and password.

We are currently working with our service providers to resolve the issue. We apologize for the inconvenience..</p>
<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>18:24:45</var> GMT+0</small><br /><strong>Identified</strong> -
  We are continuing to work on a fix for this incident..</p>
<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>20:59:18</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmk772yil0asj10oynvs5kqlv</id>
  <published>2026-01-09T18:13:36.055+00:00</published>
  <updated>2026-01-09T18:13:36.055+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmk772yil0asj10oynvs5kqlv"/>
  <title>Journal of the American Association for Laboratory Animal Science Access</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 16 days, 23 hours and 44 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>18:13:36</var> GMT+0</small><br /><strong>Identified</strong> -
  Access to the Journal of the American Association for Laboratory Animal Science is intermittent and users may encounter the web page not loading.

We are currently working with our service providers to resolve the issue. We apologize for the inconvenience..</p>
<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>17:57:55</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved. We apologize for the inconvenience..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmk1mjtvq00kxunfblyh7dkwl</id>
  <published>2026-01-05T20:39:59.581+00:00</published>
  <updated>2026-01-05T20:39:59.581+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmk1mjtvq00kxunfblyh7dkwl"/>
  <title>Gale Databases Access</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 6 days, 17 hours and 44 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>20:39:59</var> GMT+0</small><br /><strong>Investigating</strong> -
  Access to selected Gale databases, including Academic OneFile and OneFile: CPI.Q (Canadian Periodicals), is currently unavailable. We are continuing to investigate and will provide updates as soon as possible. We apologize for any inconvenience..</p>
<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>14:23:53</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmiyzigik02sva6zwxrqh8b8z</id>
  <published>2025-12-09T19:39:49.745+00:00</published>
  <updated>2025-12-09T19:39:49.745+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmiyzigik02sva6zwxrqh8b8z"/>
  <title>ProQuest Databases Access</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 days, 22 hours and 5 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>19:39:49</var> GMT+0</small><br /><strong>Investigating</strong> -
  Users have reported errors when attempting to access ProQuest Databases. We are currently investigating and will provide updates as soon as possible. We apologize for the inconvenience..</p>
<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>17:44:20</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmiq56gf007w71vi44tyyhmjs</id>
  <published>2025-12-08T14:00:00.000+00:00</published>
  <updated>2025-12-08T14:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmiq56gf007w71vi44tyyhmjs"/>
  <title>EBSCO eBooks Scheduled Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 5 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  EBSCO eBooks will be undergoing scheduled maintenance on Monday, December 8, 2025, starting at 7:00 AM ET. Maintenance is expected to be completed in approximately five hours.

During this time, users will not be able to download DRM-protected eBooks. Users will be able to read eBooks online, download chapters, and read previous checkouts offline. We apologize for any inconvenience..</p>
<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmi50cnry006uz3xkatjdlid1</id>
  <published>2025-11-25T12:00:00.000+00:00</published>
  <updated>2025-11-25T12:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmi50cnry006uz3xkatjdlid1"/>
  <title>EBSCO eBooks Scheduled Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 5 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  EBSCO eBooks will be undergoing scheduled maintenance on Tuesday, November 25, 2025, starting at 7:00 AM ET. Maintenance is expected to be completed in approximately five hours.

During this time, users will not be able to download DRM-protected eBooks. Users will be able to read eBooks online, download chapters, and read previous checkouts offline. We apologize for any inconvenience..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmht9b43c00ulv51v9dfoq1s0</id>
  <published>2025-11-19T14:00:00.000+00:00</published>
  <updated>2025-11-19T14:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmht9b43c00ulv51v9dfoq1s0"/>
  <title>Scheduled maintenance for the U of G Research Data Repositories</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 8 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  The [U of G Research Data Repositories](https://borealisdata.ca/dataverse/guelph), which are part of [Borealis](https://borealisdata.ca/), the Canadian Dataverse Repository, will be unavailable on Wednesday, November 19th, 2025, from approximately 9 am EST to 5 pm EST for a scheduled platform upgrade. Please note that content reindexing will continue after the upgrade, and you may experience some delays with search results and navigating the collections until it is completed. Direct DOI links to datasets housed in the repository will resolve during this period..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmhvdpey502pnv3itwp2rj1v3</id>
  <published>2025-11-11T17:30:00.000+00:00</published>
  <updated>2025-11-12T01:51:50.480+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmhvdpey502pnv3itwp2rj1v3"/>
  <title>Library Electronic Resource Service Disruption: Taylor &amp; Francis eBooks — download/read options unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 21 hours and 40 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>01:51:50</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating this incident..</p>
<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br /><strong>Investigating</strong> -
  Some Taylor &amp; Francis e-books are currently not displaying “Read Online” or “Download” buttons. Users may see only abstracts and metadata.

This issue has been reported to the vendor, and we’re working with them to restore full access. We will provide updates as they become available. We apologize for the inconvenience..</p>
<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>15:09:42</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmgzcnvhh03fdjzg630edyeqf</id>
  <published>2025-10-20T16:28:32.843+00:00</published>
  <updated>2025-10-20T16:28:32.843+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmgzcnvhh03fdjzg630edyeqf"/>
  <title>Films On Demand Access Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 4 hours and 38 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>16:28:32</var> GMT+0</small><br /><strong>Investigating</strong> -
  Access to videos from Films On Demand is currently unavailable. We are investigating and will provide updates as soon as possible. We apologize for the inconvenience..</p>
<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>21:06:28</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmgv5f45r011h11g0glz10ox7</id>
  <published>2025-10-18T01:00:00.000+00:00</published>
  <updated>2025-10-18T19:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmgv5f45r011h11g0glz10ox7"/>
  <title>Criterion On-Demand Scheduled Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 18 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Criterion On-Demand will be undergoing scheduled maintenance from Friday October 17th at 9:00 PM until Saturday October 18th at 3:00 PM ET. The platform will be unavailable during this time. We apologize for any inconvenience..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmgb4iq520b0781ljhd4momq8</id>
  <published>2025-10-11T16:00:00.000+00:00</published>
  <updated>2025-10-11T16:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmgb4iq520b0781ljhd4momq8"/>
  <title>Factiva Scheduled Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 5 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Factiva and other Dow Jones products will be undergoing scheduled maintenance on Saturday, October 11 from 12:00 PM to 5:00 PM EDT. Access will be unavailable during this time. We apologize for any inconvenience..</p>
<p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance is now in progress.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmg9stiz300yrvtwras6yegzx</id>
  <published>2025-10-02T19:18:49.708+00:00</published>
  <updated>2025-10-07T20:41:49.036+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmg9stiz300yrvtwras6yegzx"/>
  <title>MathSciNet Database Search Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 5 days, 1 hour and 23 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>20:41:49</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>19:18:49</var> GMT+0</small><br /><strong>Monitoring</strong> -
  Users have reported errors when attempting to search and access resources from the MathSciNet database. We are currently investigating and working with service providers to resolve this issue. We apologize for the inconvenience..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmg6oifpc07qfylbduyvoz2r6</id>
  <published>2025-09-30T14:54:55.316+00:00</published>
  <updated>2025-09-30T14:54:55.316+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmg6oifpc07qfylbduyvoz2r6"/>
  <title>Canada Post Strike Will Delay Some Requested Items</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 11 days, 1 hour and 41 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>14:54:55</var> GMT+0</small><br /><strong>Monitoring</strong> -
  Due to the Canada Post strike, we may experience delays on receiving requested items that we have to source from libraries outside the Omni Network. Alternative shipping options will be pursued wherever possible and we will keep patrons informed if their request is delayed. We apologize for any inconvenience..</p>
<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>16:36:17</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmfctf5bb00y3124ffkrqd7i7</id>
  <published>2025-09-18T01:00:00.000+00:00</published>
  <updated>2025-09-18T03:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmfctf5bb00y3124ffkrqd7i7"/>
  <title>Telephone System Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  On Wednesday, September 17, 2025, from 9:00 p.m. to 11:00 p.m., Computing &amp; Communications Services (CCS) will conduct maintenance on the campus telephone system. During this time, there may be a brief interruption in the telephone service within the library. As a result, patrons may be unable to contact the Ask Us desk over the phone. If you need to contact the library during this time, we encourage you to visit the Ask Us desk in person, or contact us over email at [library@uoguelph.ca](mailto:library@uoguelph.ca).

For more information about this upcoming maintenance, visit the [CCS System Status page for the maintenance activity](https://uoguelph.statuspage.io/incidents/ydsynx38vzh8)..</p>
<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmffumsty000m10bjfdgaprtw</id>
  <published>2025-09-13T10:00:00.000+00:00</published>
  <updated>2025-09-13T10:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmffumsty000m10bjfdgaprtw"/>
  <title>Criterion On-Demand Scheduled Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 day and 3 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Criterion On-Demand will be undergoing scheduled maintenance from Saturday, September 13th at 6:00 AM ET until Sunday, September 14th at 9:00 AM ET. The platform will be unavailable during this time. We apologize for any inconvenience..</p>
<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmdrl357w021911jn9umbi2kj</id>
  <published>2025-08-01T10:00:00.000+00:00</published>
  <updated>2025-08-01T10:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmdrl357w021911jn9umbi2kj"/>
  <title>EBSCOhost Databases and eBooks Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance of EBSCOhost Databases and eBooks is scheduled for Friday, August 1st at 6:00 AM EDT and is expected to be completed within two hours. Access to EBSCOhost products may be unavailable for approximately 10 minutes during this time. We apologize for any inconvenience..</p>
<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmdnls2hv010hgr0k6g0pj9uu</id>
  <published>2025-07-28T21:11:23.730+00:00</published>
  <updated>2025-08-01T11:23:33.033+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmdnls2hv010hgr0k6g0pj9uu"/>
  <title>Scholars Portal Service Issues</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 3 days, 14 hours and 12 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>11:23:33</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>21:11:23</var> GMT+0</small><br /><strong>Identified</strong> -
  Some services provided by Scholars Portal are experiencing issues as the result of a failure in their network infrastructure. As a result, some services may occasionally display errors or load very slowly. The affected services include: 

* The Ontario Library Research Cloud
* The University of Guelph Research Data Repositories

Scholars Portal anticipates that the issues will continue for the next 1 - 2 days. .</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmdizqdh600d7w2r7k0rw6l3e</id>
  <published>2025-07-25T15:43:08.957+00:00</published>
  <updated>2025-07-25T15:43:08.957+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmdizqdh600d7w2r7k0rw6l3e"/>
  <title>Emerald Insight eBooks and Journals Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 18 days, 23 hours and 35 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>15:43:08</var> GMT+0</small><br /><strong>Monitoring</strong> -
  Access to electronic books and journals from Emerald Insight is currently unavailable. We are working with service providers to resolve the issue and are monitoring for updates. We apologize for any inconvenience..</p>
<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>15:18:24</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cmcnspn9201aaq2qf2up0bzj4</id>
  <published>2025-07-08T12:00:00.000+00:00</published>
  <updated>2025-07-08T14:14:13.298+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cmcnspn9201aaq2qf2up0bzj4"/>
  <title>PaperCut Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours and 14 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>14:14:13</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>
<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are planning for a scheduled maintenance to the PaperCut public printing and photocopying system on Tuesday, July 8, 2025 from 8am - 12noon. 

During this time, public printing, public photocopying, and the PaperCut web interface will be unavailable. 

We apologize for the inconvenience..</p>
<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmc3sgtb2000196eb5dcx3exr</id>
  <published>2025-06-19T19:43:30.176+00:00</published>
  <updated>2025-06-19T19:43:30.176+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmc3sgtb2000196eb5dcx3exr"/>
  <title>Audio Cine Films Access</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>19:43:30</var> GMT+0</small><br /><strong>Investigating</strong> -
  Users have reported authentication errors when attempting to access content from Audio Cine Films during weekends and sometimes evenings. We are currently working with our service providers to resolve the issue. We apologize for the inconvenience..</p>
<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>17:50:28</var> GMT+0</small><br /><strong>Identified</strong> -
  Since June 2025, users have encountered intermittent authentication errors, especially in the evenings and on weekends. This issue affects academic libraries across Canada. We are working with our consortial partners and the vendor to resolve it, and we apologize for the inconvenience..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmc0p1nhx001c9uwr9vbfkahp</id>
  <published>2025-06-17T15:44:28.357+00:00</published>
  <updated>2025-06-17T15:44:28.357+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmc0p1nhx001c9uwr9vbfkahp"/>
  <title>Wiley and Sage Resources and Science Journal Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 4 hours and 32 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>15:44:28</var> GMT+0</small><br /><strong>Identified</strong> -
  Wiley and Sage electronic resources (articles, eBooks, journals) are currently unavailable. Science journal and other journals published by the American Association for the Advancement of Science are also unavailable.

Users will see an Atypon error message indicating &quot;Access denied. You tried to sign-in via a server whose hostname is not authorized on Connect.&quot;

This issue has been reported and we will provide updates as they become available. We apologize for the inconvenience..</p>
<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>16:43:29</var> GMT+0</small><br /><strong>Identified</strong> -
  This issue is also affecting access to American Physiological Society articles and American Society for Microbiology articles.

We are continuing to work with our vendor to resolve this issue. Your patience is appreciated..</p>
<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>20:16:45</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Incident/cmbtt5kgm000jlnngsbw2ihp3</id>
  <published>2025-06-12T20:05:03.450+00:00</published>
  <updated>2025-06-12T20:05:03.450+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/incident/cmbtt5kgm000jlnngsbw2ihp3"/>
  <title>Scholars Portal Resources Not Available</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 18 hours and 16 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:05:03</var> GMT+0</small><br /><strong>Investigating</strong> -
  Scholars Portal journals, eBooks and articles are currently unavailable, and users will see an error message indicating that there is a server error.

We are investigating this issue and will provide updates as soon as possible. We apologize for the inconvenience..</p>
<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>14:21:23</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cm737ysc4007rcmfgm56plegy</id>
  <published>2025-02-13T11:00:00.000+00:00</published>
  <updated>2025-02-13T11:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cm737ysc4007rcmfgm56plegy"/>
  <title>University Closed</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 17 hours and 59 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  The University is closed due to inclement weather. 

[University Closed Due to Heavy Snowfall - U of G News](https://news.uoguelph.ca/2025/02/university-closed-due-to-snow/).</p>
<p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>04:59:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cm6asyo54002py11ho6ir56d8</id>
  <published>2025-01-27T14:00:00.000+00:00</published>
  <updated>2025-01-27T14:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cm6asyo54002py11ho6ir56d8"/>
  <title>U of G Research Data Repositories Scheduled Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 8 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  The [U of G Research Data Repositories](https://borealisdata.ca/dataverse/guelph), which are part of [Borealis](https://borealisdata.ca/), will be unavailable on Monday, January 27th, 2025, from approximately 9 am EST to 5 pm EST for a scheduled platform upgrade. Please note that following the maintenance activity you may experience some delays with search results and navigating the collections until the content can be reindexed. Direct DOI links to datasets housed in the repository will continue to work during this period..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cm651n0ka02bqw9lnsage77m7</id>
  <published>2025-01-22T16:00:00.000+00:00</published>
  <updated>2025-01-22T16:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cm651n0ka02bqw9lnsage77m7"/>
  <title>DMP Assistant Planned Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour and 30 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Please note that the [DMP Assistant](https://dmp-pgd.ca/) tool will be unavailable for maintenance on January 23 between the hours of 11 a.m. until 12:30 p.m.

For more information, visit the [Digital Research Alliance of Canada website.](https://status.alliancecan.ca/view%5Fincident?incident=1264).</p>
<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cm4n5f30m0003hp8nt7scmuui</id>
  <published>2024-12-16T13:00:00.000+00:00</published>
  <updated>2024-12-16T13:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cm4n5f30m0003hp8nt7scmuui"/>
  <title>Papercut Upgrade</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 56 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  The Papercut public printing/copying system will be unavailable on Monday December 16, 2024 between the hours of 8:00 am and 9:00 am for planned maintenance. We apologize for the inconvenience this may cause..</p>
<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>13:56:29</var> GMT+0</small><br /><strong>Completed</strong> -
  This planned maintenance has been completed and Papercut is now available..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cm2tch6fn00237ljhh4iiqsew</id>
  <published>2024-10-29T02:00:00.000+00:00</published>
  <updated>2024-10-29T02:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cm2tch6fn00237ljhh4iiqsew"/>
  <title>Borealis System Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  There will be an outage of the [Borealis, A Canadian Dataverse Repository](https://borealisdata.ca/dataverse/dv) service, which hosts the [U of G Research Data Repositories](https://borealisdata.ca/dataverse/guelph), October 28, 10:00 p.m. ET - October 29, 12:00 a.m ET for a server upgrade..</p>
<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cm20jihvr001ywnomn0di87ap</id>
  <published>2024-10-15T12:00:00.000+00:00</published>
  <updated>2024-10-15T12:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cm20jihvr001ywnomn0di87ap"/>
  <title>Ares System Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  The Ares Course Reserve system will be unavailable from approximately 8:00 am until 10:00 am on Tuesday October 15th, due to a scheduled upgrade. Links to Ares from CourseLink will not work during this downtime. We apologize for any inconvenience caused..</p>
<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cm23cc44y0001vjumpv15tvh1</id>
  <published>2024-10-12T12:00:00.000+00:00</published>
  <updated>2024-10-12T12:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cm23cc44y0001vjumpv15tvh1"/>
  <title>Fulcrum Platform Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 8 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Beginning at 8 AM EST on Saturday, October 12, the Fulcrum platform will be unavailable while scheduled maintenance takes place. The outage is expected to last until approximately 4 PM EST, but if services are found to be available sooner, it is OK to use them.

The outage will affect the following collections hosted on Fulcrum:

ACLS Humanities Ebook (HEB)

University of Michigan Ebook Collection (UMPEBC).</p>
<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cm1z72d73001q3yh0b6e9wmoy</id>
  <published>2024-10-09T04:00:00.000+00:00</published>
  <updated>2024-10-09T04:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cm1z72d73001q3yh0b6e9wmoy"/>
  <title>Taylor &amp; Francis Online Site Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 18 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Please be advised that on **Wednesday 9 October 12:00 AM - 6:00 PM EDT** some site updates will be implemented on Taylor &amp; Francis Online. Users will still be able to search, browse and read articles, however registration, purchasing, activation of tokens, eprints and other features will be unavailable during this scheduled work.  
  
We apologize in advance for any inconvenience this may cause..</p>
<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/cm1p63vid00312mlczxez5mbw</id>
  <published>2024-10-05T16:00:00.000+00:00</published>
  <updated>2024-10-05T16:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/cm1p63vid00312mlczxez5mbw"/>
  <title>Factiva Planned Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 5 hours</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Access to Factiva will be unavailable due to planned maintenance. We appreciate your patience during the scheduled maintenance window..</p>
<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:uglibrary.instatus.com,2005:Maintenance/clx90r1jr19907biodpc386gbq</id>
  <published>2024-06-10T13:40:00.000+00:00</published>
  <updated>2024-06-11T13:18:22.126+00:00</updated>
  <link rel="alternate" type="text/html" href="https://uglibrary.instatus.com/maintenance/clx90r1jr19907biodpc386gbq"/>
  <title>Orlando: Women&#039;s Writing in the British Isles from the Beginnings to the Present Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 23 hours and 38 minutes</p>
    <p><strong>Affected Components:</strong> McLaughlin Library</p>
    <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>13:18:22</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>
<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>13:40:00</var> GMT+0</small><br /><strong>Identified</strong> -
  The platform hosting Orlando: Women&#039;s Writing in the British Isles from the Beginnings to the Present is currently unavailable due to essential maintenance work.

We apologize for any inconvenience..</p>

        ]]>
  </content>
</entry>

</feed>