McLaughlin Library - Kanopy Videos Unavailable – Incident details

All systems operational

Kanopy Videos Unavailable

Resolved
Major outage
Started 6 months agoLasted about 24 hours

Affected

McLaughlin Library

Major outage from 7:25 PM to 6:56 PM, Degraded performance from 6:56 PM to 7:06 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Access to the Kanopy platform has been restored. We are currently monitoring for new and ongoing issues.

  • Investigating
    UTC
    Investigating

    Kanopy videos are currently unavailable. Users will be prompted to access Kanopy through your university, but after clicking Log In To UoGuelph a window will appear that does not automatically close, and the login screen remains present.

    We are working with our service providers to resolve the issue. We apologize for the inconvenience.