McLaughlin Library - Audio Cine Films Access – Incident details

All systems operational

Audio Cine Films Access

Resolved
Degraded performance
Started about 1 year agoLasted about 1 year

Affected

McLaughlin Library

Degraded performance from 7:43 PM to 12:52 PM, Operational from 12:52 PM to 2:22 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Since June 2025, users have encountered intermittent authentication errors, especially in the evenings and on weekends. This issue affects academic libraries across Canada. We are working with our consortial partners and the vendor to resolve it, and we apologize for the inconvenience.

  • Investigating
    UTC
    Investigating
    Users have reported authentication errors when attempting to access content from Audio Cine Films during weekends and sometimes evenings. We are currently working with our service providers to resolve the issue. We apologize for the inconvenience.